Software update procedure
- Backup complete C:\SMIPMultiviewer folder (you can exclude C:\SMIPMultiviewer\bin\logs subfolder)
- Shut down Multiviewer – Renderer (from the web interface or with Alt+F4 from the console)
- Shut down Multiviewer – Configuration (right-click on the tray icon, select “Shut down MV”)
- Run the installer provided by Stirlitz Media – it will overwrite the previous version leaving the configuration and data untouched
- Start again Configuration and Renderer
If there is a serious problem with a new version:
- Shut down Renderer and Configuration
- make zip file containing
- all logs for the last 7 days from c:\SMIPMultiviewer\bin\log
- c:\SMIPMultiviewer\*.ini
- c:\SMIPMultiviewer\license.txt
- Restore C:\SMIPMultiviewer from backup
- Start again Configuration and Renderer
- Report problem to Stirlitz Media support: support@stirlitzmedia.com
- include client name
- include detailed problem description + screens/photos if available
- include zip file created earlier – containing logs and configuration files
